# Complaining about a betting app: operator, GRAI, ASA or CCPC > Who to complain to about a betting app in Ireland and in what order: the operator first, then the GRAI, the ASA or the CCPC, and what to attach to each complaint. Source: https://beforeyouinstall.com/guides/complain-about-a-betting-app/ Updated: 2026-11-07 Complain to the operator first, in writing, and keep its reply. For adverts, complain to the Advertising Standards Authority (ASA). For unfair consumer practices, use the Competition and Consumer Protection Commission (CCPC). The GRAI publishes what it accepts in its Compliance and Complaints FAQ. Its advert powers are not yet in force. ## What to attach - Screenshots with the date and time. - Your account name or number, but never your password. - Bet slip details: event, stake, odds and the time. See [reading a bet slip](https://beforeyouinstall.com/guides/read-your-bet-slip-in-a-betting-app/). - Your betting history for the dates concerned ([where to find it](https://beforeyouinstall.com/guides/betting-history-wins-losses-in-app/)). - Earlier replies from the operator, with dates. **In short:** attach dated screenshots, bet details and the operator's earlier replies. ## The order to follow 1. **Check who the operator is.** Use the [licence check](https://beforeyouinstall.com/guides/check-a-betting-app-licence/). - Result: you know the licensee and licence number to quote. - Common mistake: complaining to the brand when the licensee differs. 2. **Complain to the operator in writing.** Use the contact route in its terms. - Result: a dated record of your complaint. - Each operator's complaints process and timescale: Not checked. 3. **Wait for the operator's stated timescale.** Use only what the operator publishes. - Result: you know when to escalate. 4. **Escalate by subject.** Use the table below. - Result: the right body gets the right complaint. 5. **Keep a record.** Save every message. - Result: you can show the order of events. **In short:** identify the licensee, complain in writing, wait, then escalate by subject. ## Who handles what **Complaint routes. Source: GRAI; ASA Code; CCPC; our country notes · checked 7 November 2026** | Body | Handles | Use it when | Timescale | |---|---|---|---| | The operator | Your account and bets | Always first | Not checked | | GRAI | Licensing and compliance; scope set by its FAQ | The operator has not resolved a licence or compliance issue | Not checked | | ASA | Adverts, under Code Section 10 on gambling | An advert promises wins, targets under-18s or hides that it is an ad | Not checked | | CCPC | Unfair or misleading consumer practices | A practice misleads consumers | Not checked | The GRAI is expected to take complaints about licensees' adverts once its advertising powers are in force. Until then the ASA is the route. For fake apps and adverts, see [reporting a fake betting app](https://beforeyouinstall.com/guides/report-a-fake-betting-app-or-ad/). **In short:** operator first; then GRAI, ASA or CCPC by subject. ## What this page does not promise - A result, a refund or a timescale. - That the GRAI will take your complaint. Read its Compliance and Complaints FAQ at [grai.ie](https://www.grai.ie/). - Legal advice. Ask a solicitor for that. **In short:** we explain the routes; we do not promise outcomes. ## If it does not work - **The operator does not reply.** Escalate once its published timescale has passed. Quote your dates. - **A body says it cannot help.** Try another route from the table, for example the CCPC for a consumer practice. - **The app crashed during a bet.** Read [what happens when the app crashes](https://beforeyouinstall.com/guides/what-if-the-app-crashes-mid-bet/) first. **In short:** quote your dates and try the next route. ## How we checked - Bodies and powers come from our country notes, based on the ASA Code, CCPC guidance and GRAI pages. - Still to capture: the GRAI Compliance and Complaints FAQ (what it accepts and what it does not); ASA and CCPC complaint routes; complaints terms of three operators. Each needs a date. - We did not file a complaint to test any route. **In short:** the bodies are sourced; their complaint rules are not checked yet. ## What changed - 7 November 2026: first version of this page. **In short:** no earlier versions exist. ## Related questions **Should I complain to the operator or the regulator first?** Start with the operator, in writing, and keep its reply. Go to a body such as the GRAI, ASA or CCPC if the operator does not resolve it or if the issue is the advert or a consumer practice. **Who takes complaints about a betting advert?** The ASA takes advert complaints now. The GRAI is expected to take complaints about licensees' adverts once its advertising powers are in force. See [red flags of a fake app or advert](https://beforeyouinstall.com/guides/fake-betting-app-red-flags/). **Will the GRAI settle a dispute about a single bet?** We have not read what the GRAI accepts in its Compliance and Complaints FAQ, so we do not say. Read that FAQ before you send a complaint. 18+ only. Gambling can be addictive – play responsibly. Set limits, take breaks and never bet more than you can afford to lose. Free 24/7 support: 1800 936 725 · gamblingcare.ie. If a dispute has left you short of money, MABS: 0818 07 2000 (Monday to Friday, 9:00 to 20:00). More on [responsible gambling](https://beforeyouinstall.com/responsible-gambling/). **In short:** 18+ only; help is free and open 24/7. ## FAQ **Should I complain to the operator or the regulator first?** Start with the operator, in writing, and keep its reply. Go to a body such as the GRAI, ASA or CCPC if the operator does not resolve it or if the issue is the advert or a consumer practice. **Who takes complaints about a betting advert?** The ASA takes advert complaints now. The GRAI is expected to take complaints about licensees' adverts once its advertising powers are in force. **Will the GRAI settle a dispute about a single bet?** We have not read what the GRAI accepts in its Compliance and Complaints FAQ, so we do not say. Read that FAQ before you send a complaint.